Terms of Service

1. Acceptance of Terms

By accessing or using the Flexi Legal website (flexilegal.com.au), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the website after changes constitutes acceptance of the modified terms.

2. No Solicitor-Client Relationship

Visiting our website, submitting a contact form, or contacting us by phone or email does NOT create a solicitor-client relationship. A solicitor-client relationship is only established when:

• We have agreed in writing to represent you
• You have signed a formal retainer agreement
• Any applicable engagement fees or retainers have been paid
• We have conducted conflict checks and confirmed our ability to act for you

Until a solicitor-client relationship is formally established, do not send us confidential or time-sensitive information.

3. No Legal Advice on Website

Information on this website is provided for general informational purposes only and does not constitute legal advice. The information:

• May not be current, complete, or accurate for your specific situation
• Should not be relied upon as legal advice or a substitute for legal counsel
• Does not create any duty, liability, or obligation on our part
• May not reflect the most recent legal developments

Every legal matter is unique. You should consult with a qualified lawyer about your specific circumstances before taking any action.

4. Limitation of Liability

To the fullest extent permitted by law, Flexi Legal and its directors, employees, and agents will not be liable for:

• Any loss or damage arising from your use of this website
• Errors, omissions, or inaccuracies in the information provided
• Reliance on information obtained through this website
• Unauthorized access to or alteration of your transmissions or data
• Any indirect, incidental, special, or consequential damages

This limitation applies even if we have been advised of the possibility of such damages.

5. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website. Prohibited activities include:

• Attempting to gain unauthorized access to our systems or networks
• Interfering with the proper functioning of the website
• Transmitting viruses, malware, or harmful code
• Scraping, crawling, or harvesting content without permission
• Using the website for spam or unsolicited marketing
• Impersonating Flexi Legal or our representatives

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Flexi Legal or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may view, download, and print pages from the website for your personal, non-commercial use only. You may not:

• Reproduce, modify, or distribute website content
• Use content for commercial purposes without written permission
• Remove copyright or proprietary notices
• Create derivative works based on our content

7. No Win, No Fee Terms

For eligible compensation claims (workers compensation, motor vehicle accidents, public liability, and institutional abuse), we offer No Win, No Fee arrangements, subject to the following:

• A formal costs agreement must be signed before services begin
• You will only pay our legal fees if your claim is successful
• Disbursements (out-of-pocket expenses) may still apply regardless of outcome
• Success fee arrangements will be clearly explained in your costs agreement
• Not all matters qualify for No Win, No Fee arrangements

Employment law matters are generally charged on a different fee basis, which will be discussed during your initial consultation.

8. PIPA Compliance

We comply with Queensland's Personal Injuries Proceedings Act (PIPA), which regulates advertising and marketing of personal injury legal services. Under PIPA:

• We do not publish client testimonials for PIPA-regulated matters
• Marketing content for personal injury services is factual and compliant
• No Win, No Fee advertising is permitted on our own website but restricted elsewhere
• We maintain proper records and disclosures as required by PIPA

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of use. Your use of third-party websites is at your own risk.

10. Confidentiality & Privacy

Information you submit through our contact form or website is subject to our Privacy Policy. However, communications via our website or email are not secure and should not be used to transmit highly sensitive or confidential information until a solicitor-client relationship has been established

Once formally engaged, client communications are protected by solicitor-client privilege and professional confidentiality obligations under Queensland Law Society rules.

11. Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for purpose
• Accuracy, completeness, or currency of information
• Uninterrupted or error-free operation of the website
• Freedom from viruses or other harmful components

12. Indemnification

You agree to indemnify, defend, and hold harmless Flexi Legal, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the website
• Your breach of these Terms of Service
• Your violation of any laws or third-party rights
• Information you submit through the website

13. Jurisdiction & Governing Law

These Terms of Service are governed by the laws of Queensland and the Commonwealth of Australia. By using this website, you consent to the exclusive jurisdiction of the courts of Queensland for any disputes arising from these terms or your use of the website.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Termination

We reserve the right to terminate or restrict your access to the website at any time, without notice, for any reason, including breach of these terms. Upon termination, you must immediately cease all use of the website.

15. Professional Standards

Flexi Legal and its solicitors are bound by:

• The Legal Profession Act 2007 (Qld) and associated regulations
• The Australian Solicitors' Conduct Rules
• The Queensland Law Society professional conduct and practice rules
• The Personal Injuries Proceedings Act 2002 (Qld) for relevant matters

If you have a complaint about our services, please contact us first. Unresolved complaints may be referred to the Queensland Law Society or the Legal Services Commissioner.