Privacy Policy

1. Information We Collect

We collect personal information necessary to provide legal services and communicate with you effectively. The types of information we collect include:

Contact Information:

• Full name
• Email address
• Phone number
• Mailing address

Legal Matter Details:

• Information about your legal matter (compensation claim, employment dispute, etc.)
• Supporting documents and evidence
• Communication preferences (language, contact method)
• Relevant dates, locations, and parties involved in your case

Website Usage Information:

• IP address, browser type, and device information (via Google Analytics)
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your personal information for the following purposes:

• Legal Services:To provide legal advice, representation, and related services for your matter
• Communication:To respond to inquiries, provide case updates, and maintain client communication
• Administration:To manage billing, maintain records, and fulfill legal and regulatory obligations
• Website Improvement:To analyze website performance and improve user experience
• Marketing:To send relevant legal updates and service information (with your consent, where required)

3. Information Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent:

When you explicitly authorize us to share information with specific parties (e.g., opposing counsel, medical professionals, expert witnesses).

Service Providers:

We may share information with trusted third-party service providers who assist in delivering our services, including:

• Email service providers (e.g., Resend)
• Document storage and management systems
• Payment processors
• Website hosting and analytics providers (e.g., Vercel, Google Analytics)

Legal Obligations:

When required by law, court order, or government authority, or to protect our legal rights and interests.

Case-Related Parties:

As necessary to represent your interests, including sharing with courts, tribunals, insurance companies, WorkCover Queensland, or other relevant parties to your case.

4. PIPA Compliance (Personal Injuries Proceedings Act)

For personal injury matters (workers compensation, motor vehicle accidents, public liability, and institutional abuse claims), we comply with Queensland's Personal Injuries Proceedings Act (PIPA), which regulates how we:

• Collect and use client information for personal injury claims
• Market our personal injury legal services
• Maintain client confidentiality while fulfilling reporting obligations
• Handle client testimonials and case studies (testimonials are prohibited for PIPA matters)

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Secure encrypted connections (SSL/TLS) for all website communications
• Password-protected systems and access controls
• Regular security audits and updates to our systems
• Secure storage of physical and electronic client files
• Staff training on privacy and confidentiality obligations

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing legal services and maintain client records
• Comply with legal and regulatory requirements (minimum 7 years for legal files under Queensland Law Society rules)
• Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information unless we are required to retain it by law.

7. Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the following rights:

• Access:Request access to your personal information we hold
• Correction:Request correction of inaccurate or incomplete information
• Deletion:Request deletion of your information (subject to legal retention requirements)
• Withdrawal of Consent:Withdraw consent for marketing communications at any time
• Complaint:Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

8. Cookies & Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior (Google Analytics)
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., government agencies, legal resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website homepage
• Sending an email notification to active clients (where appropriate)

Continued use of our website and services after changes to this Privacy Policy constitutes acceptance of those changes.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.